Optimization of hospital outpatient service process:practice and comments
10.3760/cma.j.issn.1000-6672.2016.06.017
- VernacularTitle:医院优化患者就医流程的实践与评价
- Author:
Fenfang ZHENG
;
Jinlin LIU
;
Ying MAO
- Publication Type:Journal Article
- Keywords:
Healthcare Improvement Initiative;
Outpatient service process;
Optimization;
Comments
- From:
Chinese Journal of Hospital Administration
2016;32(6):458-460
- CountryChina
- Language:Chinese
-
Abstract:
Taking the Second Affiliated Hospital of Zhejiang University School of Medicine as an example,the paper discussed its practices in optimizing outpatient service process.These practices include innovating convenient outpatient service process,establishing a coordination center of hospital's beds to strengthen pre-hospital one-stop management,implementing day surgery to improve inpatient service,implementing professional and humanized hospital clinical care,introducing the concept of fast tract surgery to promote accelerated rehabilitation after surgery,and establishing a follow-up center for inpatients discharged.Such efforts have improved the medical services' efficiency and quality,and improved the patients' satisfaction.
