Application of ISO9001 Quality Management System combined with level 3 general hospital evalua-tion standard in nursing management

VernacularTitle:ISO9001质量管理体系与三级综合医院评审标准相结合在护理管理中的应用
Author: Hua ZHUANG ; Jingwei LI ; Qiuhong JIANG ; Yan YAN ; Lei JIN ; Hong XU
Publication Type:Journal Article
Keywords: Nursing administration research; ISO9001 Quality Management System; Level 3 general hospital evaluation standard
From: Chinese Journal of Practical Nursing 2015;(35):2719-2721
CountryChina
Language:Chinese
Abstract: Objective To observe the application effect of ISO9001 Quality Management System combined with level 3 general hospital evaluation standard (2011 version) in nursing management. Methods ISO9001 Quality Management System combined with nursing part of level 3 general hospital evaluation standard applied in nursing management; and data of nursing goals were collected before and after the implementation of nursing management system from 2011 to 2014. Results Nursing management system got more perfect, safety of blood transfusion, adverse event reports and so on were included. Both nursing quality target completion and satisfaction rate of hospitalized patients on nursing work increased year by year from 2011 to 2014. Satisfaction rate of doctors and nurses with high quality nursing service were both above 96%. Conclusions Nursing management system can promote can promote quality of nursing care, and provide comprehensive development guarantee to the whole hospital quality system, and offer reference for other hospital′s nursing management.