Analysis on psychological distress of telephone operators and related factors by ordinal logistic regression
10.3969/j.issn.1000-6729.2015.10.015
- VernacularTitle:话务员心理困扰的有序 logistic 回归分析
- Author:
Xiaohong TIAN
;
Yaoyao SUN
;
Guiyuan ZOU
;
Chunqin LIU
;
Ping LI
- Publication Type:Journal Article
- Keywords:
telephone operator;
psychological distress;
resilience;
social support;
coping style;
cross-section-al studies
- From:
Chinese Mental Health Journal
2015;(10):790-794
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To investigate the current status and related factors of psychological distress in tele-phone operators.Methods:Totally 575 telephone operators from sample of a convenient survey in a certain telecom-munication company of Shandong Province were selected.They were assessed with Kessler Psychological Distress Scale (K10),Connor-Davidson Resilience Scale (CD-RISC-10),Perceived Social Support Scale (PSSS)and Sim-plified Coping Style Questionnaire (SCSQ)for the evaluation of psychological distress,resilience,perceived social support and the coping style respectively.Ordinal logistic regression was used to identify the related factors of psy-chological distress.Results:The mean score of K10 was (24.7 ±6.7),91.8% (528 /575)of telephone operators had psychological distress.Specifically,24.5%(141 /575)had mild psychological distress,45.4% (261 /575)had moderate psychological distress,21.9% (126 /575)had severe psychological distress.Ordinal logistic regression a-nalysis indicated that the ones with good economic conditions (OR =1.74,95%CI:1.15 -2.63),higher level of re-silience (OR =1.13,95%CI:1.10 -1.17)and other social support (OR =1.07,95%CI:1.02 -1.12)had milder psychological distress;while with negative coping style (OR =0.29,95%CI:0.20 -0.41)had more severe psycho-logical distress.Conclusion:It suggested that the prevalence rate of psychological distress among telephone opera-tors is high.Poor economic conditions,lower level of resilience and social support,and negative coping style might be the related factors of psychological distress.
