Application of model nurse election in nursing management

VernacularTitle:标杆评选活动在护理服务质量管理中的作用
Author: Cunzhen SHEN ; Jianhua LI ; Siwei HUANG
Publication Type:Journal Article
Keywords: benchmarking election; nursing service; nursing management
From: Modern Clinical Nursing 2015;(7):70-72
CountryChina
Language:Chinese
Abstract: Objective To study the effect of model nurse election on satisfaction degree with nursing. Methods A model nurse election group was set up to carry out objective assessment, recommendation from doctors, nurses and patients, and feedback. The results in the satisfaction of doctors, nurses and patients were compared between before and after the activity. Results The satisfaction rate of doctors , nurses and patients after implementation of model nurse election were all significantly higher than before the implementation (P<0.05). Conclusion model nurse election used in the nursing management can help to improve nursing management effectiveness, drive continuous improvement of nursing quality, build harmonious doctor-patient relationship, and ultimately enhance satisfaction of doctors, nurses and patients.