Design of a general evaluation scheme to measure hospital patients’satisfaction
10.3760/cma.j.issn.1000-6672.2015.07.004
- VernacularTitle:医院患者满意度综合评价方案的设计
- Author:
Baosheng BIAN
;
Shimin FAN
;
Shaomei SHANG
;
Yan ZHANG
;
Wentao GONG
;
Weijiao ZHOU
;
Xiaoyan JIN
;
Huaxing ZHANG
;
Huiwen ZENG
;
Jing YANG
- Publication Type:Journal Article
- Keywords:
Patient;
Satisfaction;
General evaluation
- From:
Chinese Journal of Hospital Administration
2015;(7):500-502
- CountryChina
- Language:Chinese
-
Abstract:
Patient satisfaction is an important index of hospital quality evaluation and performance evaluation.This study established multi-attribute patient satisfaction index system based on the theory of customer satisfaction index,determined the index weight by combination weighting approach,and graded the hospitals and adjusted the weights by the RSR method.A set of comprehensive evaluation scheme is initially formed,which is suitable for patient satisfaction evaluation and performance evaluation.
