Exploration on the use of mobile Internet technology for hospital outpatient services optimization
10.3760/cma.j.issn.1000-6672.2014.12.007
- VernacularTitle:应用移动互联技术优化医院门诊服务的探讨
- Author:
Mei CUI
;
Fengru LI
;
Qiuqiao WANG
;
Peina SHI
;
Jie CHEN
;
Qian LI
;
Jian ZHANG
- Publication Type:Journal Article
- Keywords:
Outpatient service;
Process;
Satisfaction;
Mobile payment
- From:
Chinese Journal of Hospital Administration
2014;30(12):902-904
- CountryChina
- Language:Chinese
-
Abstract:
Outpatient service constitutes a key part of hospital services.In an effort to optimize services plagued by the too long waiting time in registration,payment and drug dispensary,and the too short time in seeing doctors,Beijing Friendship Hospital introduced mobile Intemet technology into hospital outpatient services.Such measures as mobile payment,and realtime push of the information of patients waiting were adopted to help with outpatients waiting at home,minimize outpatients' movement,queuing and waiting.Simplified service process and higher service efficiency proved effective in winning higher outpatient satisfaction as a result.
