Practice of Optimizing Outpatient Service Process Using the Integrated Outpatient Self-service Platform
10.3969/j.issn.1673-6036.2015.07.005
- VernacularTitle:利用门诊综合服务自助平台优化门诊流程实践
- Author:
Xiaojuan JIANG
;
Min ZHANG
;
Dewen XIAO
- Publication Type:Journal Article
- Keywords:
Hospital informatization;
Comprehensive self-service platform;
Process optimization;
M/M/s model
- From:
Journal of Medical Informatics
2015;(7):24-28
- CountryChina
- Language:Chinese
-
Abstract:
The paper conducts a case study of Yangzhou No.1 People′s Hospital, introduces the practice of outpatient process opti-mization based on informatization support platform, analyzes the operation status of self-service outpatient service platform and existing problems.Based on the M/M/s model in queuing theory, the queuing model of payment for outpatient service in the hospital is construc-ted, the characteristics of queuing payment problems for outpatient service are revealed, the relationship between the sharing rate of self-service terminals and the average length of the queue in service windows, the average waiting time of patients.
