Cultivating First Stop Comprehensive and Satisfactory Medical Service Awareness of Outpatient Charge Window
- VernacularTitle:论如何培养门诊收费“三好一满意”首站服务意识
- Author:
Xinyun CAI
;
Xiujuan DAN
;
Ping YUAN
;
Xiaojing WANG
- Publication Type:Journal Article
- Keywords:
Comprehensive and Satisfactory Medical Service;
Hospital Service;
Outpatient Charge;
Humanis-tic Care;
Doctor-patient Relationship
- From:
Chinese Medical Ethics
2015;(1):76-77
- CountryChina
- Language:Chinese
-
Abstract:
At present, the development of hospital in transition period the doctor-patient contradiction, mutu-al trust foundation weak such outstanding contradictions and problems, based on the analysis of facing the outpatient service charge first overall service consciousness; Contradiction link concentration; Hospital information system support does not reach the designated position; Charge personnel are not familiar with services such as business management status, on the basis of train first service consciousness concrete measures are put forward. Namely:strengthen the psychological counseling, advocate humanistic care;carry out training assessment, improve human-istic quality;strengthen the construction of standardization, the standard outpatient service charging process;develop information platform, optimize charging way;strengthen the department cooperation, build a system integration work.
