Rebuilding outpatient queuing service process based on mobile internet and data mining technology
- VernacularTitle:基于移动互联网和数据挖掘技术的门诊排队流程设计
- Author:
Min HU
;
Peng WANG
;
Jingjie YU
- Publication Type:Journal Article
- Keywords:
Queuing service;
Service process rebuilding;
Mobile internet;
Data mining
- From:
Journal of Medical Postgraduates
2015;(2):192-194
- CountryChina
- Language:Chinese
-
Abstract:
Objective Traditional outpatient process has been blamed for its complexity and inconvenience .The ariticle was to evaluate the effects of incorporating mobile internet into our hospital's queuing system . Methods The outpatient queuing data of Nanjing General Hospital of Nanjing Military Region were collected .Four indexes are proposed to evaluate the quality of medical serv-ice in the hospital , including the average outpatient wait time , the average outpatient interview time , the ratio of interview time to wait time, and the number of outpatient stayers . Results These indexes predicted that approximately 38.08%of outpatients would ben-efit from the application of mobile internet to queuing service , the average outpatient wait time would reduce by 42.31% and that 25.60%of the outpatient stayers would decrease . Conclusion The system can shorten the wait time , decrease the number of stayers, improve the outpatient process and raise the utilization rate of medical resources .
