Research on patient flow tendency and guidance methods for elderly patients in Shanghai

VernacularTitle:上海市老年患者就医流向和引导方法研究
Author: Zhimin SHAO ; Xiaojie TIAN ; Li LUO
Publication Type:Journal Article
Keywords: Elderly patients; Patient flow; Guidance method
From: Chinese Journal of Hospital Administration 2014;(10):791-794
CountryChina
Language:Chinese
Abstract: Objective To analyze the flow tendency of elderly patients,create a better mechanism to help guide elderly patients to form a good order in seeking medical care,and consequently improve the resource operational efficiency in medical service.Methods Analyzing the data by the descriptive,χ2 test and logistic regression of SPSS 20.0.Results Elderly patients prefer community health service centers and tertiary hospitals;of those visiting tertiary hospitals,nearly 30% seek medical advice for common chronic diseases.Main influencing factors for patient flow are medical insurance coverage and education. They tend not to embrace the two-way referral service,due to such factors of inconvenient process and defective mechanisms.Conclusion Transition from medical demand management to medical supply management.Such factors as quality cost,expense cost,time cost,and public opinion cost should be used to replace and weaken their mindset of the medical hierarchy,and embrace the concept of “seeking medical advice by grades”,thus improving the utilization of medical resources,and optimizing medical service accesibility.