Quality control circle and its use in building the defect management for medical service
10.3760/cma.j.issn.1000-6672.2014.03.024
- VernacularTitle:品管圈在医疗服务缺陷管理中的应用
- Author:
Xiaofeng SHAO
;
Nanzhu BAI
;
Tiezheng WANG
;
Yue ZHAO
;
Hong CHEN
;
Shan WANG
- Publication Type:Journal Article
- Keywords:
Medical service;
Quality control circle;
Sustained improvement;
Service defect management
- From:
Chinese Journal of Hospital Administration
2014;30(3):234-237
- CountryChina
- Language:Chinese
-
Abstract:
A gap is found between the existing quality of care,and social expectations and the PDCA model.Peking University People's Hospital applied the quality control circle in building a supervision platform for medical quality and sustained improvement of civilized services.This study demonstrated the efforts in this regard made by the hospital,and the major outcomes of the platform in its 6-year practice in identifying service defects,optimizing service processes and sustained improvement of medical services.In addition,it also shared insights on enhanced real-time supervision,standardized management,and long-term mechanisms of the hospital.
