Survey of user satisfaction and service quality of a library
10.3760/cma.j.issn.1006-1924.2013.04.015
- VernacularTitle:开展读者满意度调查提高图书馆服务能力
- Author:
Xiaoxia LI
;
Lei SUN
;
Xiaoling XIONG
;
Chengmei REN
- Publication Type:Journal Article
- Keywords:
Hospital library;
Service quality;
User satisfaction
- From:
Chinese Journal of Medical Science Research Management
2013;26(4):265-267
- CountryChina
- Language:Chinese
-
Abstract:
This paper analyzes library users' satisfaction about service quality of the library of Peking University School and Hospital of Stomatology.The main factors associated with users' satisfaction are discussed.In the end,it proposes a series of effective measures to promot library service quality.