Survey of user satisfaction and service quality of a library

VernacularTitle:开展读者满意度调查提高图书馆服务能力
Author: Xiaoxia LI ; Lei SUN ; Xiaoling XIONG ; Chengmei REN
Publication Type:Journal Article
Keywords: Hospital library; Service quality; User satisfaction
From: Chinese Journal of Medical Science Research Management 2013;26(4):265-267
CountryChina
Language:Chinese
Abstract: This paper analyzes library users' satisfaction about service quality of the library of Peking University School and Hospital of Stomatology.The main factors associated with users' satisfaction are discussed.In the end,it proposes a series of effective measures to promot library service quality.