Influencing factors analysis of total satisfaction to community health service
10.3760/cma.j.issn.1671-7368.2012.10.021
- VernacularTitle:社区卫生服务总体满意度影响因素分析
- Author:
Yan MA
;
Yunsheng GAO
;
Lili TAO
;
Kai WANG
;
Yan SHEN
;
Kaihong CHEN
- Publication Type:Journal Article
- Keywords:
Community health services;
Patient satisfaction
- From:
Chinese Journal of General Practitioners
2012;(10):757-759
- CountryChina
- Language:Chinese
-
Abstract:
Site surveys were conducted with a self-designed questionnaire for 4102 urban residents regarding their awareness and utilization rate of service projects and satisfaction (total satisfaction,medical environment,service attitude,content of communication and diagnostic & therapeutic modalities).The influencing factors of satisfaction were analyzed by multiple linear regression analysis.The factors of improving total satisfaction were as follows:①When content of communication,diagnostic & therapeutic modalities,service attitude and medical environment improved 10％,total satisfaction rose by 2.44％,2.50％,2.47％ and 0.98％ respectively; ② Utilization rate rose by 2.33％,1.60％ and 0.85％ respectively if they accepted home care services,rehabilitation services and chronic disease management services ; ③Total satisfaction rose by 0.94％ if they became aware of family planning and reproductive health services.And the factors of reducing total satisfaction were as follows:①total satisfaction declined by 1.68％ if their children accepted preventive vaccination services.②total satisfaction declined by 1.13％ if the respondents maintained their health records.
