Influence of physical examination processes reconstruction on improvement of physical examination qnality and satisfaction degree of examinee
10.3760/cma.j.issn.1672-7088.2011.24.087
- VernacularTitle:健康体检流程再造对提高体检质量及满意度的影响
- Author:
Furong WEI
- Publication Type:Journal Article
- Keywords:
Physical examination;
Process reengineering;
Quality analysis
- From:
Chinese Journal of Practical Nursing
2011;27(24):6-8
- CountryChina
- Language:Chinese
-
Abstract:
Objective To optimize physical examination processes,to manage physical examination scientifically in order to meet the needs of medical staff.Methods Medical guidelines were updated by using modern information systems.Meanwhile,the internal structure of medical examination center was rearranged reasonably.The examination process was stuck on the wall which integrated people oriented idea.Results After process reengineering,the return rate of examination menu was 98.55％,project completion rate was 99.16％,one time completion rate was 98.41％,physical examination time was reduced to (1.80±1.50) h.The satisfaction degree of the physical examinees was also increased.All parameters had significant differences compared with the former.Conclusions Scientific process reengineering of health examination plays a scientific and informatization management role.It can improve physical examination quality,increase physical examination capacity,and achieve good social benefit.
