Establishment and evaluation of employee satisfaction indicator system for thirteen general hospitals
10.3760/cma.j.issn.1000-6672.2011.10.008
- VernacularTitle:13所综合医院员工满意度指标体系的建立与评价
- Author:
Mingxiao WANG
;
Yan GAO
;
Wenjing ZHANG
;
Zhongqiang CHEN
;
Xin DING
;
Jian LV
;
Min CHEN
- Publication Type:Journal Article
- Keywords:
Hospital;
Employee satisfaction;
Indicator system;
Establishment and evaluation
- From:
Chinese Journal of Hospital Administration
2011;27(10):742-745
- CountryChina
- Language:Chinese
-
Abstract:
Objective Establishing an employee satisfaction indicator system for tertiary hospitals in Beijing.Methods Evaluation indicators are built on theory research,and questionnaires are designed for survey.Such methods as principal component factor analysis,and verification factor analysis are called into play to test the construct validity and establish in the end the employee satisfaction indicators system.Results Such indicators comprise five grade-1 dimension and 34 grade-Ⅱ dimension,such as hospital management satisfaction indicator.Conclusion This self-designed scale ideally mirrors the employee satisfaction of tertiary hospitals in Beijing,proving the indicators to be objective and reasonable.
