Build a people satisfied the brand hospital through implementing the full quality service training
10.3760/cma.j.issn.2095-1485.2012.10.025
- VernacularTitle:实施全员优质服务培训打造百姓满意品牌医院
- Author:
Qiao YANG
;
Yaquan LI
;
Xiao LUO
;
Wenping DENG
- Publication Type:Journal Article
- Keywords:
Quality service;
Full;
Training;
Service culture;
People satisfied
- From:
Chinese Journal of Medical Education Research
2012;11(10):1061-1064
- CountryChina
- Language:Chinese
-
Abstract:
Through a third party to investigate the status of hospital services,combined with the hospital plan and vision for the future to determine the strategy of hospital services and establish a service culture system,using of 3T,workshop mode,our hospital carried out long-term,systematic,targeted full quality service training,to cultivate the culture of hospital services,to further enhance the quality of staff and enhance the overall level of service of the hospital,and to build people satisfied with the brand hospital.
