Application and evaluation of general practice assessment questionnaire Chinese version for patients' satisfaction in community health-care service
10.3760/cma.j.issn.1671-7368.2011.07.004
- VernacularTitle:全科医疗评估问卷在社区卫生服务患者满意度调查中的应用与评价
- Author:
Sai ZHANG
;
Ying ZHANG
;
Lei DU
;
Juan DU
;
Yajing HU
;
Kaichen GU
;
Junjie XU
;
Limin WANG
;
Baojing ZHANG
;
Xiaoqin LU
- Publication Type:Journal Article
- Keywords:
Community health services;
Patient satisfaction;
Reliability;
Validity
- From:
Chinese Journal of General Practitioners
2011;10(7):463-467
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study application of Chinese general practice assessment questionnaire (GPAQ)consultation version 2.0 in evaluating patients' satisfaction with community health-care service (CHS).Methods First,origihal GPAQ consultation version 2.0 in English was translated into Chinese language by three experts in general practice/family medicine field,then translated it back into English,finally a Chinese version of GPAQ was formed.Ten medical doctors who were on duty on 25 April,2008 at each out-patient clinic from CHS of Daxing,Nancaiyuan,Yongning and Hancunhe were selected randomly as targets for evaluation of service satisfaction.A sample of the first 30 patients(1200 in total)aged more than 16 years who visited the clinic on that day were selected to fill out the Chinese GPAQ consultation version 2.0 to express their satisfaction with the medical doctors they visited,and reliability and validity of the questionnaire was then evaluated.Results Cronbach's alpha ranged 0.734 to 0.813 for each domain of the Chinese version of GPAQ2.0.and cumulated contribution of three common factors with the eigen-value more than one reached 58.722%.Scores of patients' satisfaction withreceptionists,access,continuity,doctor's communication skills andpatient enablement were significantly lower,as compared to those of national bench-mark in the United Kingdom,with t-values of -6.397,-11.729,-6.328,-59.871 and -2.210,and all P＜0.05.respectively.Conclusions The Chinese version of GPAO 2.0 achieves good reliability and modcrate validity,and can be used as an instrument for evaluating patient's satisfaction with quality of CHS in China as further revision in the future studies.
