Study on conflict management styles of head-nurses in Shanghai

VernacularTitle:上海市护士长冲突处理型态的调查性研究
Author: Wei ZHANG ; Jian DING ; Mei GONG ; Zhihong WANG
Publication Type:Journal Article
Keywords: Head-nurses; Conflict management; Nursing management
From: Chinese Journal of Practical Nursing 2011;27(5):64-67
CountryChina
Language:Chinese
Abstract: Objective This study is to understand the interpersonal conflict management styles of head nurses and its related factors. Methods A cross- sectional survey was conducted in 440 head nurses in Shanghai Hospital, using"personal information table"and the "Rahim Organizational Conflict Inventory- Ⅱ"as the tools for data collection. Results When dealing with conflicts, "integrating"is the most commonly used approach of head nurses, while "dominating"the least used one. Age, education, work experience and other factors were statistically significant with the conflict management styles head nurses used. Conclusions The most commonly used conflict management style of head nurses tends to a winwin way. Age, education, work experience and other factors can affect the ways of managing conflict.