PDCA Cycle and its use in the control of hospital medical complaints
10.3760/cma.j.issn.1000-6672.2011.02.012
- VernacularTitle:戴明循环在医院医疗投诉管控中的应用
- Author:
Yutian BI
;
Wujun LIN
;
Xiaobin CHENG
- Publication Type:Journal Article
- Keywords:
PDCA Cycle;
Medical complaint control;
Hospital
- From:
Chinese Journal of Hospital Administration
2011;27(2):115-117
- CountryChina
- Language:Chinese
-
Abstract:
A study of PDCA Cycle in managing hospital medical complaints may introduce such a cycle into the medical complaints control system of a hospital, effectively handling the medical complaints process. Since 2006 when the cycle was introduced into the hospital for medical complaints control, such complaints have been cut back significantly by the end of 2009. Furthermore, such complaints are under control from the start, and prevented from growing into medical disputes, effectively improving quality of care. Such a cycle can effectively avoid medical complaints, enhance medical safety, and build a harmonious doctor-patient relationship.
