Applying Six Sigma management to shorten the waiting time of outpatients accepting radiography

VernacularTitle:应用六西格玛管理方法缩短门诊患者摄片等候时间
Author: Shumei ZHENG ; Bo GAO ; Xiulan WANG ; Liqin SUN ; Lihua YUAN ; Zhongli HAN
Publication Type:Journal Article
Keywords: Outpatients; Radiology Department,Hospital; Organization and Administration
From: Chinese Journal of Nursing 2010;45(4):328-329
CountryChina
Language:Chinese
Abstract: Objective To evaluate the efficacy of Six Sigma management for shortening the waiting time of outpatients accepting radiography and improving patient satisfaction. Methods Six Sigma management was applied to identify the key points critical to quality in the process of radiography,analyze the factors influencing the waiting time,and take targeted measures to modify the process. Results The waiting time of patients accepting radiography was reduced by an average of 25.2min and the rate of dissatisfaction was decreased by 18%. Conclusion The application of Six Sigma management can effectively shorten the waiting time of outpatients accepting radiography and increase patient satisfaction.