The establishment and application of five-heart nursing service model
- VernacularTitle:五心护理服务模式的构建与实施
- Author:
Xingzhi HUANG
;
Chun YANG
;
Guixiu LIU
;
Huiling CHENG
;
Juan ZHANG
;
Shengrong SUN
- Publication Type:Journal Article
- Keywords:
Humanization caring;
Five-heart nursing service;
Systemic;
Clinical application
- From:
Chinese Journal of Practical Nursing
2008;24(14):10-12
- CountryChina
- Language:Chinese
-
Abstract:
Objective To establish and apply the systemic caring and nursing model,the five-heart nursing service model. Methods The five-heart nursing service content was designed,the five-heart nursing service organization was perfected,the five-heart nursing service manual books were compiled and the satisfaction questionnaires for five-heart nursing service were designed.Three tryout departments were selected and the nursing staff was trained by human theory and five-heart nursing service amenity and flow according to the five-heart nursing service requirement. Results The patients satisfaction degree, medical entanglemant complaint and praise after the application of five-heart nursing service were greatly improved compared with those of before its application (P ＜ 0.05). Conclusion The application of five-heart nursing service supplied systemic caring and nursing for patients and it proved effective to improve patients satisfaction degree.
