Effect of efficacious communication on easing mood in outpatients
- VernacularTitle:有效沟通对缓解门诊投诉者情绪作用的探讨
- Author:
Ping ZHOU
- Publication Type:Journal Article
- Keywords:
Communication;
Disputes;
Emotions
- From:
Chinese Journal of Primary Medicine and Pharmacy
2008;15(5):794-795
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the effect of efficacious communication on easing mood in outpatients. Methods A review of outpatient service record in the period from January 2003 to November 2007 sum up and arrange the data in order to evaluate the emotion of outpatients with effective communication. Results The outpatients' complaint in the experiment group was significantly decreased than it of control group (P<0.01). Conclusion The important measure to prevent and reduce the outpatients' complaint was to develop the efficacious communication.
