Influence of distribution of nursing human resource in maternal-infant wards on patients'satisfaction degree
- VernacularTitle:母婴同室病区护理人力资源配置对患者满意度的影响
- Author:
Wei YANG
;
Huiqiong XIE
;
Derong YANG
- Publication Type:Journal Article
- Keywords:
Maternal-infant wards;
Nursing human resource;
Patients'satisfaction
- From:
Chinese Journal of Practical Nursing
2008;24(35):5-8
- CountryChina
- Language:Chinese
-
Abstract:
Objective To discuss the influence of distribution of nursing human resource in maternalinfant wards on patients'satisfaction degree.Methods To analyze the satisfaction degree with nursing quality of all patients and distribution of nursing human resource in maternal-infant wards in our hospital in 2007.Results There was a positive correlation between inpatients'satisfaction of nursing service and distribution of nurses.Theinsufficiency of distribution of nursing human resource in maternal-infant wards caused nurses' sensation of work tiredness,degradation of service quality,bad service attitude,indifference to patients,lack of detail service,insufficiency of basic nursing care,simplistic health education,and unwarranted quality of technique operation.Conclusions The distribution of nursing human resource in maternal-infant wards should be hisher than that in common wards and We should pay attention to the distribution of naming safety in maternal-in-fant wards,increase nurse staffing,rationally utilize human resource,enhance training of comprehensive quality of nurses,strengthen quality awareness,service awareness and safety awareness,ensure the nursing quality and mother-infant safety,and improve patients'satisfaction.
