Analysis in factors influencing satisfaction degree of patients receiving introvenous infusion in outpatient department and its nursing countermeasures
10.3760/cma.j.issn.1672-7088.2009.03.122
- VernacularTitle:影响门诊注射室静脉输液患者满意度的因素分析及护理对策
- Author:
Mei YANG
- Publication Type:Journal Article
- Keywords:
Out-patient department;
Introvenous infusion;
Satisfaction degree;
countermeasure
- From:
Chinese Journal of Practical Nursing
2009;25(9):67-68
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate factors influencing satisfaction degree of patients receiving introvenous infusion in out-patient department in order to perfect nursing quality and improve the satisfaction degree of patients. Methods 900 patients receiving introvenous infusion in out-patient department were investigated with self-designed questionnaire and the results went through analysis. Results There were 886 effective responding questionnaires out of 900 with effective rate of 98.4%. The result indicated that the major factors which influenced degree of satisfaction with infusion included operation technique, service attitude and health education of nurses. Conclusions Increase of nurses' diathesis, enhancement of service quality, establishment of concept of "patient as center" are the preconditions to improve the satisfaction degree of patients receiving introvenous infusion in out-patient department.
