Application of service concept of wholly human concern in perioperative nursing

VernacularTitle:全人关顾的服务理念在围手术期护理中的应用
Author: Xiaodong ZHU
Publication Type:Journal Article
Keywords: Wholly human concern concept; Perioperative nursing; Promotion and application
From: Chinese Journal of Practical Nursing 2009;25(12):6-8
CountryChina
Language:Chinese
Abstract: Objective To explore the implementation of service concept of "wholly human con-cern" on perioperative nursing. Methods Satisfaction degree investigation was carried out in 150 postoperative patients from January to May, 2008, the existing problems were found out. The service concept of "wholly human concern" was applied in postoperative nursing from June to November, 2008, and satisfaction degree investigation was carried out in 160 postoperative patients, the relevant data was analyzed. Results The satisfaction degree before the implementation was (90.0±1.6), and (97.8±1.2) after the implementation. 20 items in the satisfaction degree questionnaire underwent analysis and 7 of them evidently increased, zero complaint was accomplished. Conclusions Application of service concept of "wholly human concern" in perioperative patients can facilitate them to survive operation period, im-prove the relationship between nurses and patients and increase the satisfaction degree of patients.