The research about the relationship between emotional labor and personality of health care workers
10.3760/cma.j.issn.1674-6554.2010.01.028
- VernacularTitle:医护人员情绪劳动与人格特征的关系研究
- Author:
Qing HU
;
Jian SUN
;
Hongwei SUN
- Publication Type:Journal Article
- Keywords:
Big-five personality;
Emotional labor;
Surface acting;
Deep acting;
Natural acting
- From:
Chinese Journal of Behavioral Medicine and Brain Science
2010;19(1):75-77
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the relationship between the emotional labor and personality of the health care workers. Methods 168 health care workers in 6 hospitals of Shandong province were surveyed to complete the Emotional Labor Scale and the revised NEO personality inventory(NEO-PI-R). Results The first strategy of emotional labor that workers usually used was natural acting (5.17±1.15),the next one was deep act-ing (4.74±0.78) and the last was surface acting(3.88±1.21). The correlation analysis showed that the extro-version had a negative correlation (r=-0.20, P < 0.05) with the surface acting and a positive correlation (r=0. 31, P<0.01) with the deep acting. The agreeableness had a positive correlation (r=0.22, P < 0.05) with the nat-ural acting. The conscientiousness had a positive correlation (r=0.25, P<0.05) with the deep acting. The extro-version had significant negative influence on surface acting and significant positive influence on deep acting. The a-greeableness had positive significant effect on natural acting and the conscientiousness had positive significant effect on deep acting. Conclusion Personality influenced the emotional labor and gender,age,work tenure and ed-ucational had significant effect on emotional labor.
