An information system evaluation tool built with customer satisfaction model theory
10.3760/cma.j.issn.1000-6672.2010.05.017
- VernacularTitle:以用户满意度模型理论构建信息系统评测工具
- Author:
Hong JI
;
Yan GUO
- Publication Type:Journal Article
- Keywords:
Hospital information system;
Satisfaction measurement tool;
Satisfaction model;
Customer satisfaction
- From:
Chinese Journal of Hospital Administration
2010;26(5):361-364
- CountryChina
- Language:Chinese
-
Abstract:
This research applied the theory of customer satisfaction model in the evaluation of the clinical information system. By means of qualitative and quantitative methods, it made validity and reliability measurement on the measurement tools in use. In addition, it extracted the structure validity of the factor regulating scale via a factor analysis, and developed the scale for clinical information system measurement These efforts provided the hospitals with the useful measurement tool to improve their information system, promoting positive and practical hospital informationziation.
