Analysis of patients' satisfaction survey for service centers in hospital's outpatient clinics
10.3760/cma.j.issn.1000-6672.2010.07.027
- VernacularTitle:医院门诊便民服务中心患者满意度调查分析
- Author:
Tao WU
;
Weiguo XU
;
Xiaoqing WU
;
Xiaojing CHEN
- Publication Type:Journal Article
- Keywords:
Hospital outpatient clinics;
Service centers;
Service satisfaction;
Survey
- From:
Chinese Journal of Hospital Administration
2010;26(7):545-547
- CountryChina
- Language:Chinese
-
Abstract:
The "Assessment system for spiritual civilization development of service industries in Shanghai" is called into play to guide the survey of patients' satisfaction for service centers in hospital's outpatient clinics. Survey feedback recovered is analyzed with the key driving factors analysis model and the four-quadrant analysis. This practice identified the most critical areas to improve the satisfaction for such centers, providing theoretical references for constant quality improvement in hospitals, new insights for hospital branding, and guidelines for further health reforms.
