Patient safety monitoring indicators based on medical complaints
10.3760/cma.j.issn.1000-6672.2010.12.010
- VernacularTitle:基于医疗投诉的医疗安全监测指标探索
- Author:
Yihong WANG
;
Hongliang JIA
;
Jun LV
;
Yan XU
;
Jun ZHANG
;
Guanghua YANG
;
Wenqing LIU
;
Jing CONG
;
Tianqiang XU
;
Bo YANG
;
Qingyu LIANG
;
Gang CHEN
- Publication Type:Journal Article
- Keywords:
Patient safety;
Medical complaints;
Monitoring indicators;
System building
- From:
Chinese Journal of Hospital Administration
2010;26(12):907-910
- CountryChina
- Language:Chinese
-
Abstract:
Objective To build the indicators system to collect patient safety monitoring information, focusing on medical complaints. Methods With such methods as literature review and expert advice, building the system for medical complaints collection and monitoring. Such indicators are modified and improved in pilot operations. Results The framework of the medical complaint monitoring indicators system is built in five dimensions, comprising 8 grade-1 indicators including patient complaint causes and hospital cause analysis, and 20 grade-2 indicators. Conclusion These indicators are scientific and operable to detect adverse patient safety events.
