Organization and management in hospital's humanistic services
10.3760/cma.j.issn.1000-6672.2010.12.001
- VernacularTitle:医院人文服务中的组织管理
- Author:
Dehua YU
;
Jiangang LI
;
Wenxiu LI
;
Weiqun LIU
- Publication Type:Journal Article
- Keywords:
Humanistic service;
Organization and management;
Operation management;
Elements management;
Performance management
- From:
Chinese Journal of Hospital Administration
2010;26(12):881-884
- CountryChina
- Language:Chinese
-
Abstract:
The service behavior of medical staff is influenced by the organizational environment and management mode of the hospital. That is to say, the organization and management determine the standardization and sustainability of a hospital's humanistic services, and organizational driving force is also an important factor for the staff to innovate their services. Organization and management of a hospital' s humanistic services is composed of three factors: service operation management, service elements management and service performance management. These factors ensure a hospital's humanistic services to achieve whole-staff-participation, sustainability and standardization.
