Research and application of distal customer service platforms m hospital wards
10.3760/cma.j.issn.1000-6672.2009.04.002
- VernacularTitle:病房数字化客户服务平台的研究与应用
- Author:
Changde SHEN
;
Binfu WANG
;
Simu TONG
- Publication Type:Journal Article
- Keywords:
Digital hospital;
Customer service platform;
Hospital ward service
- From:
Chinese Journal of Hospital Administration
2009;25(4):220-222
- CountryChina
- Language:Chinese
-
Abstract:
A digital customer service platform in hospital wards is equivalent to a platform to provide convenient, value-added and fine bedside services to in-patients as customers (customers admitted into hospitals and those for physical check inclusive).These services are provided via a set-top box and/or TV set installed with corresponding software.This platform supports such services as bills check, food order, non-medical services, VOD, games and entertainment, as well as commercial services from outside the hospital This article introduces the system structure, functionality, as well as the outcome and value of this platform, pointing out that this platform is an innovation of information technology, and that of hospital management and service mode as well
