Analysis of difficulties in patient satisfaction evaluation
- VernacularTitle:患者满意度测评的困境分析
- Author:
Ying JI
- Publication Type:Journal Article
- Keywords:
Patient satisfaction;
Reliability;
Recognition;
Effectivity
- From:
Chinese Journal of Hospital Administration
2008;24(7):437-440
- CountryChina
- Language:Chinese
-
Abstract:
Patient satisfaction evaluation is an important approach in hospital management. Since the health services have traits of service, specialty and some extent of public welfare, patient satisfaction evaluation meets doubts about the reliability of its results and the effectivity of its application in hospital management practice. The paper summarizes the difficulties in patient satisfaction evaluation from perspectives of theory, institution and technology, and puts forward some suggestions on improving the reliability of evaluation results and enhancing the effectivity of application of evaluation results.
