ISO9000 and the quality management system in the digital hospital.
- Author:
Yalan LIU
1
;
Bin YAO
;
Zigang ZHANG
Author Information
1. College of Management, Huazhong University of Science and Technology, Wuhan 430074.
- Publication Type:Journal Article
- MeSH:
Hospital Administration;
legislation & jurisprudence;
standards;
Hospitals, Public;
legislation & jurisprudence;
standards;
Management Audit;
standards;
Quality Assurance, Health Care;
organization & administration;
Quality Control;
Total Quality Management;
methods;
standards
- From:
Journal of Huazhong University of Science and Technology (Medical Sciences)
2002;22(2):89-99
- CountryChina
- Language:English
-
Abstract:
ISO9000 quality management system (ISO9000QMS) emphasize on the customer-oriented, managers' leadership and all staff's joining, adopt the process method and system management, spread the taking facts as a basis to make decision and improve consistently, and establish win-win relation with the suppliers. So, the digital hospital can adopt the ISO9000QMS. In order to establish the ISO9000QMS, the digital hospital should: (1) Design integrally, including analyzing the operation procedure, clarifying the job duties, setting up the spreading team and setting the quality policy and objectives: (2) Learning the ISO9000 quality standards; (3) Drawing up the documents, including the quality manual, program files and operation guiding files; (4) Training according the documents; (5) Executing the quality standard, including the service quality auditing, quality record auditing and quality system auditing; (6) Improving continually. With the establishment of ISO900QMS, the digital hospital can appraise more accurately, analyze quality matters statistically and avoid the interference of artificial factors.
