Development and application of hospital customer service center platform.
- Author:
Minya CHEN
1
;
Konglin ZHENG
;
Yong XIA
Author Information
1. WuXi People's Hospital, Affiliated to NanJing Medical University, WuXi, JiangSu Province, 214000. minyachen@126.com
- Publication Type:Journal Article
- MeSH:
Centralized Hospital Services;
methods;
organization & administration;
Hospital Administration;
methods;
Patient Satisfaction;
Patients;
Software Design
- From:
Chinese Journal of Medical Instrumentation
2012;36(1):77-78
- CountryChina
- Language:Chinese
-
Abstract:
This paper introduces the construction and application of the platform of client service center in the general hospital and discusses how to provide patients with an entire service including service before clinic, on clinic and after clinic. It can also provide references for a new service mode for clinic service.
