Factors Affecting Patient Satisfaction with Community Health Service under the Gatekeeper System: A Cross-sectional Study in Nanjing, China.

Wen Zhen LI; Yong Gan; Yan Feng Zhou; Ya Wen Chen; Jing LI; Naomiem Kkandawire; Sai HU; Yan Qiao; Zu Xun LU

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Factors Affecting Patient Satisfaction with Community Health Service under the Gatekeeper System: A Cross-sectional Study in Nanjing, China.

Author: Wen Zhen LI ¹ ; Yong GAN ¹ ; Yan Feng ZHOU ¹ ; Ya Wen CHEN ¹ ; Jing LI ¹ ; Naomiem KKANDAWIRE ¹ ; Sai HU ¹ ; Yan QIAO ¹ ; Zu Xun LU ¹
Author Information

1. Department of Social Medicine and Health Management, School of Public Health, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430030, Hubei, China.
Publication Type:Journal Article
MeSH: Adolescent; Adult; China; Community Health Services; organization & administration; Data Collection; Female; Humans; Male; Middle Aged; Patient Satisfaction; statistics & numerical data; Young Adult
From: Biomedical and Environmental Sciences 2017;30(9):685-690
CountryChina
Language:English
Abstract: The gatekeeper policy has been implemented for approximately ten years on a pilot population in China. It is necessary to assess the satisfaction of patients utilizing community health service (CHS) under the gatekeeper system. Our study showed that the cognition of gatekeeper policy was associated with four dimensions including doctor-patient relationships, information and support, organization of care, and accessibility (P < 0.001). One or more factors such as gender and self-perceived health scores also affected their satisfaction. General practitioners must be prepared to focus on these aspects of information and support, organization of care, and accessibility as indicators of potential opportunities for improvement. Additionally, policymakers can improve patients' satisfaction with CHS by strengthening their awareness of the gatekeeper policy.