Affecting Factors of Hospital Nurses' Emotional Labor and Social Support on Organizational Commitment.
10.5807/kjohn.2015.24.4.259
- Author:
Seongsuk HONG
1
;
Myung Soon KWON
Author Information
1. Hanyang University Medical Center Guri, Guri, Korea.
- Publication Type:Original Article
- Keywords:
Emotional labor;
Social support;
Organizational commitment
- MeSH:
Data Collection;
Education;
Gyeonggi-do;
Hospitals, General
- From:Korean Journal of Occupational Health Nursing
2015;24(4):259-269
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: The study is to identify a correlation among hospital nurses' emotional labor, social support and organizational commitment and to analyze the effects on organizational commitment. METHODS: The participants are 300 nurses working at two general hospitals located in Gyeonggi-do, who agreed to join the study. Data collection were done from July to September in 2014. The collected data are analyzed a descriptive statistic, t-test, ANOVA, Scheffe test, Pearson's correlation coefficient, and multiple regression and SPSS/WIN 15.0 Program was used in the process. RESULTS: Organizational commitment was negatively correlated with emotional works but it was positively correlated with social support. The factors affecting organizational commitment were informational support and evaluative support which were sub-domain of social support as well as level of emotional expression which was a sub-domain of emotional works, their positions and level of education. CONCLUSION: To increase the level of an organizational commitment, a method of coping in difficult situations and information relating to private assessments is recommended. Also, the organization should prepare a plan that members can properly manage their emotions face-to-face with clients.
