Inpatient Satisfaction and Dissatisfaction in Relation to Socio-demographics and Utilization Characteristics.
10.4040/jkan.2005.35.3.535
- Author:
Sung Hyun CHO
1
Author Information
1. Department of Nursing, College of Medicine, Hanyang University, Korea. sunghcho@hanyang.ac.kr
- Publication Type:Original Article ; English Abstract
- Keywords:
Patient satisfaction;
Dissatisfaction;
Inpatient care
- MeSH:
Socioeconomic Factors;
*Patient Satisfaction;
Middle Aged;
Korea;
Inpatients/*psychology;
Humans;
Hospitals/*utilization;
Female;
Aged;
Adult
- From:
Journal of Korean Academy of Nursing
2005;35(3):535-545
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: This paper reports a study exploring factors related to patient satisfaction and dissatisfaction with inpatient care. METHOD: A cross-sectional study design was used, employing data from the National Health and Nutrition Survey conducted in 2001. Socio-demographic factors, utilization, self-rated health status, and disease characteristics were assessed by employing univariate comparisons and multivariate logistic regression analyses. RESULT: Out of 37,769 respondents, 1,043 aged 20 years and over had been admitted to a hospital or clinic at least once during the past year. About a quarter of the respondents were discharged from tertiary hospitals and 21% from clinics. The majority of patients (58%) were satisfied with inpatient care received, whereas 11% were dissatisfied. Greater satisfaction was found in patients aged 45-64 years and those having formal education, discharge from tertiary hospitals, national health insurance as a payer, medical expenses not being burdensome, good self-rated health status, and neoplasm. Living in non-metropolitan urban areas, shorter length of stay, and musculoskeletal diseases were associated with greater dissatisfaction. CONCLUSION: Different factors were related to patient satisfaction and dissatisfaction with care. Those factors need to be taken into account when evaluating and comparing satisfaction levels between health care institutions.
