Fatigue and related factors among hotel workers: the effects of emotional labor and non-standard working hours.
10.1186/s40557-014-0051-y
- Author:
Ju Jong LEE
1
;
Hyun Jey MOON
;
Kyung Jae LEE
;
Joo Ja KIM
Author Information
1. Department of Occupational & Environment Medicine, Soonchunhyang University Hospital, Seoul, Korea. leekj@schmc.ac.kr
- Publication Type:Original Article
- Keywords:
Fatigue;
Emotional labor;
Hotel workers
- MeSH:
Fatigue*;
Female;
Humans;
Logistic Models;
Male;
Seoul
- From:Annals of Occupational and Environmental Medicine
2014;26(1):51-51
- CountryRepublic of Korea
- Language:English
-
Abstract:
OBJECTIVES: This study assessed fatigue and its association with emotional labor and non-standard working hours among hotel workers. METHODS: A structured self-administered questionnaire was distributed to 1,320 employees of five hotels located in Seoul. The questionnaire survey included questions concerning the participants' sociodemographics, health-related behaviors, job-related factors, emotional labor, and fatigue. Fatigue was assessed using the Multidimensional Fatigue Scale (MFS). Multiple logistic regression modeling was used to determine the associations between fatigue and emotional labor. RESULTS: Among male workers, there was a significant association between fatigue and both emotional disharmony (OR=5.52, 95% CI=2.35-12.97) and emotional effort (OR=3.48, 95% CI=1.54-7.86). These same associations were seen among the female workers (emotional disharmony: OR=6.91, 95% CI=2.93-16.33; emotional effort: OR=2.28, 95% CI=1.00-5.16). CONCLUSION: These results indicate that fatigue is associated with emotional labor and, especially, emotional disharmony among hotel workers. Therefore, emotional disharmony management would prove helpful for the prevention of fatigue.
