Hospital Workers' Experience with Hospital Evaluation Program: A Focus Group Study.
10.4040/jkan.2011.41.4.568
- Author:
Myungsun YI
1
;
Ji Hyeon OH
;
Hye Min HWANG
;
Eun Jin KWON
;
Jeong hee LEE
;
Eun Young PARK
Author Information
1. College of Nursing & Research Institute of Nursing Science, Seoul National University, Seoul, Korea.
- Publication Type:Original Article ; English Abstract
- Keywords:
Qualitative research;
Focus groups;
Health care evaluation mechanism;
Hospital worker
- MeSH:
Adult;
Attitude of Health Personnel;
Female;
Focus Groups;
Hospitals/*standards/*statistics & numerical data;
Humans;
Interviews as Topic;
Male;
Middle Aged;
Nursing Staff, Hospital/*statistics & numerical data;
Qualitative Research;
Tape Recording
- From:Journal of Korean Academy of Nursing
2011;41(4):568-579
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: The purpose of the study was to understand and describe the hospital workers' experience related to the hospital evaluation program implemented in Korea between 2004 and 2009. METHODS: During 2010, data were collected using focus group interviews. Four focus group interviews were held with a total of 28 hospital workers participating. All interviews were recorded and transcribed as they were spoken, and data were analyzed using qualitative content analysis. RESULTS: Nine themes emerged from the analysis: 1) Positive change in the necessity of the evaluation; 2) Improvement in the hospital system, facilities, and human resources; 3) Unity through cooperation among departments; 4) Nursing work overload; 5) Lack of physicians' awareness and responsibilities; 6) Unfair and unrealistic evaluation items; 7) Lack of credibility of the outcome; 8) Shifting responsibility for negative outcomes to the workers; 9) Lack of pragmatic utility. CONCLUSION: The results of the study demonstrate that the hospital evaluation program played a key role in improving some work environments and communication among departments. At the same time, they show various negative themes resulting from the context of very authoritarian hospital systems and a connection-oriented society in Korea.
