Analysis of Geriatric Patients' Satisfaction in Emergency Department.
- Author:
Jun Young CHUNG
1
Author Information
1. Department of Emergency Medicine Dong-A University, College of Medicine, Pusan, Korea. edklo@chollian.net
- Publication Type:Original Article
- Keywords:
Geriatric patients;
Satisfaction
- MeSH:
Aged;
Emergencies*;
Emergency Service, Hospital*;
Humans;
Prospective Studies
- From:Journal of the Korean Society of Emergency Medicine
2002;13(4):555-559
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: To access geriatric patients' satisfaction with care in emergency center and identify factors associated with global satisfaction METHODS: Between January 1, 2002 and June 30, 2002, we performed prospective study of 1446 patients over 65 years old age. global satisfaction survey asked patients on Likert sacle(1=excellent, 5=poor). each factor dichotomized into yes versus others, except, Time parameter, and care decisions. In time parameter, dichotomized into "too long" versus others and care decisions dichotomized "no" versus others. RESULT: Totally patients number of over 65 years were 2,123 and received 1,446 cases of complete survey. Only 2% of patients answered "excellent" and 604 cases of "very good". Patients answered that they were significantly well heared by doctors(82.0%, p =0.020) and by nurses(98.1%, p=0.001).1,425 cases(98.5%) answered waiting time were too long. CONCLUSION: To improve satisfaction in geriatric patient, physicians should be more attentive to geriatrics' concerns and questions. especially reduced long waiting time.
