Patients’ satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: A cross-sectional study
https://doi.org/10.51866/oa.194
- Author:
Huan Li
1
;
Kye Mon Min Swe
2
;
Mohammed Abdulrazzaq Jabbar
3
;
Siew Mooi Ching
4
Author Information
1. MBBCh (Alexandria University), MPH (USM) Bachelor degree in Stomatology, M.Med.Sc (General Family Medicine), Postgraduate student of PhD(Medical Science) Faculty of Medicine and Health Sciences, University Tunku Abdul Rahman, Malaysia.
2. MBBS, MRCGP , M.Med (Public Health), M.Med (Medical Education), PhD (Public Health), Graduate Certificate in Family Medicine (AFPM) Department of Population Medicine, Faculty of Medicine and Health Sciences, University Tunku Abdul Rahman, Malaysia
3. M.B.Ch.B (University of Baghdad) MCHSc (Occupational Health), PhD (Occupational Health and Safety) Faculty of Medicine and Health Sciences, University Tunku Abdul Rahman, Malaysia.
4. MD (UNIMAS), M.Med (Family Medicine) Faculty of Medicine and Health Sciences, University Putra Malaysia Malaysia.
- Publication Type:Journal Article
- Keywords:
Community health service;
Patient satisfaction;
China;
COVID-19
- MeSH:
Community Health Services;
Patient Satisfaction;
China;
COVID-19
- From:Malaysian Family Physician
2023;18(All Issues):1-8
- CountryMalaysia
- Language:English
-
Abstract:
Introduction: The provision of a satisfactory service by community healthcare centres in China plays an important role in the prevention and control of communicable diseases, especially during the COVID-19 pandemic. However, there is a lack of study in this field. This study aimed to determine the level of patient satisfaction with primary healthcare services in China and its associated factors during the COVID-19 pandemic.
Methods: This cross-sectional study was conducted at 10 primary healthcare clinics in Xi’an, China. The 18-Item Patient Satisfaction Questionnaire was used for data evaluation and SPSS version 23.0 for data analysis.
Results: A total of 315 patients were recruited. The overall patient satisfaction score was 26.1±3.1. In the multiple linear regression analysis, the highly educated patients had a higher patient satisfaction score than the low-educated patients (β=1.138, 95% confidence interval=0.135–2.141, P=0.026).
Conclusion: The overall patient satisfaction level of the patients who attended community healthcare centres in Xi’an was high. The patients with a higher educational level showed a higher patient satisfaction level than did those with a lower educational level.
- Full text:2025082109171200168OA18.4Patientssatisfactiononprimaryhealthcare.pdf
