Impacts of Nursing Character, Organizational Communication Satisfaction and Organizational Commitment on Quality of Nursing Services among Clinical Nurses
10.22650/JKCNR.2024.30.3.167
- Author:
Eun Sook LEE
1
;
Kyung Nam JUNG
;
Gye Lim SHIN
;
Gyeyng Mi KIM
;
Hee Jung JANG
Author Information
1. Quality Improvement Management Team, Yeungnam University Medical Center
- From:
Journal of Korean Clinical Nursing Research
2024;30(3):167-177
- CountryRepublic of Korea
- Language:English
-
Abstract:
Purpose:The purpose of this study was to investigate the influence of clinical nurses' nursing character, organizational communication satisfaction and organizational commitment on quality of nursing service.
Methods:This study used a descriptive research design. Data were collected from 209 general nurses working in a tertiary hospitals in D city using self-report questionnaires from November 28 to December 14, 2022. The collected data were analyzed using descriptive statistics, Independent t-test, ANOVA, Scheffé test, Pearson correlation, and multiple regression analysis using SPSS/WIN 23.0 program.
Results:There was a significant positive correlation between nursing character, organizational communication satisfaction, organizational commitment, and quality of nursing services. The regression analysis showed nursing character (β=.75, p<.001), organizational communication satisfaction (β=.12, p=.034) significantly influenced quality of nursing service, and explained 64.0% of the quality of nursing service.
Conclusion:The findings indicate that the quality of nursing service can be improved by raising nursing character and organizational communication satisfaction. Therefore, to improve the quality of nursing services, repeated and continuous implementation of training programs, including education to enhance nursing character, is necessary. Additionally, it is essential to develop and apply a programs to strengthen organizational communication satisfaction.
