Practice of referral management of health and clinical services in a maternal and child health hospital
10.3760/cma.j.cn111325-20231212-00393
- VernacularTitle:某妇幼保健院的保健与临床服务转介管理实践
- Author:
Pan ZHENG
1
;
Yue QUAN
;
Guoxing FANG
;
Shuyue MAO
;
Cheng JIN
;
Xiaobing LI
;
Weijun TENG
Author Information
1. 金华市妇幼保健院质控办，金华 321000
- Keywords:
Diagnosis and treatment management, medicine;
Maternal and child health hospital;
Integrated health care services;
Referral;
Information management
- From:
Chinese Journal of Hospital Administration
2024;40(8):647-650
- CountryChina
- Language:Chinese
-
Abstract:
Effective referral management of health and clinical services in maternal and child health hospitals plays an important role in enhancing patients′ medical experience, improving the efficiency and quality of maternal and child health services. A tertiary grade A maternal and child health hospital has carried out a practice of health and clinical service referral management based on information technology construction. A referral information module embedded in the hospital information system has been designed and constructed, and started to be applied in outpatient clinics in July 2021. At the same time, corresponding system and process construction, as well as quality control management and continuous improvement, have been carried out. The outpatient referral rate from July to December 2021 was 2.8% (11 466/412 808), from January to June 2022 it was 5.6% (22 705/402 586), from July to December 2022 it was 5.5% (22 233/402 959), and from January to June 2023 it was 6.7% (23 373/347 898). The referral rate has continued to improve and can provide reference for the referral management of other maternal and child health institutions.
