Intelligent transportation service based on the " Didi" mode in a certain hospital
10.3760/cma.j.cn111325-20240118-00046
- VernacularTitle:某医院基于"滴滴"模式的智能运送服务实践
- Author:
Kun CAO
1
;
Shuangning CAI
;
Minxi ZHENG
;
Linghong MAO
;
Fei WANG
;
Jiya CHEN
Author Information
1. 浙江省台州医院信息中心，临海 317000
- Keywords:
Transportation services;
" Didi" mode;
Internet of things;
Big data;
Logistics management;
Hospitals
- From:
Chinese Journal of Hospital Administration
2024;40(6):464-467
- CountryChina
- Language:Chinese
-
Abstract:
Transportation service is an important part of hospital logistics management. In 2023, a tertiary hospital centered on patient service and guided by lean management, launched an intelligent transportation service in the " Didi" mode on the basis of the medical internet of things platform. This practice investigated the status of hospital transportation services and developed an intelligent transportation system that includes three subsystems: task reception and generation, dispatch and command of transportation center, and handheld computer accepting order. At the same time, standardized business processes were developed and transportation service performance evaluations were implemented. This practice had gradually piloted and achieved intelligent management of hospital transportation services. As of December 2023, the hospital had completed a total of about 310 thousand transportation tasks, of which 70% were intelligent system dispatching tasks. The timely delivery service rate had increased from 58% in 2022 to 98% in 2023. This practice had improved the quality and efficiency of transportation services, promoted the high-quality development of hospital logistics management, which could provide references for other hospitals to improve logistics management efficiency.
