Construction of an intelligent scheduling management information system for " one-stop" transportation service in a hospital
10.3760/cma.j.cn111325-20240816-00084
- VernacularTitle:医院"一站式"转运服务智能调度管理信息系统构建
- Author:
Lan DENG
1
;
Bingbing TUO
;
Yufei REN
;
Lei ZHANG
;
Demin XU
Author Information
1. 华中科技大学同济医学院附属同济医院计算机中心，华中科技大学信息医学研究所，武汉 430030
- Keywords:
Transportation service;
Intelligent scheduling;
Artificial intelligence;
One-stop;
Hospitals
- From:
Chinese Journal of Hospital Administration
2024;40(6):458-463
- CountryChina
- Language:Chinese
-
Abstract:
To solve the problems such as decentralized management of transportation needs and personnel, a tertiary hospital launched an intelligent scheduling management information system for " one-stop" transportation service in March 2022, which included the business layer, data layer, and control layer. The system used graph neural network algorithm to train multi feature transportation service data and established an artificial intelligence model for transportation service scheduling, which was used to assist the hospital transportation command center in intelligent scheduling, achieving unified application, task scheduling, process control, and personnel assessment of hospital transportation services.The coverage of transportation services had increased from 188 departments before the system online (March 2021 to February 2022) to 268 departments after the system online (March 2022 to February 2023), as well as the service types and the per capita efficiency coefficient of transportation personnel had increased from 36 categories and 4 086.53 orders/person to 52 categories and 5 839.83 orders/person, respectively. This system met the growing demand for hospital transportation services, improved the level of transportation scheduling management and user satisfaction, which could provide references for other hospitals to promote intelligent management of transportation services.
