Coordinated management of a hospital′s intelligent appointment for medical examination
10.3760/cma.j.cn111325-20231220-00415
- VernacularTitle:某院智能化检查预约统筹管理实践
- Author:
Yanli HU
1
;
Ruiqiang ZHENG
;
Danghong SUN
;
Bin CAI
;
Jin XU
;
Yang YANG
;
Ying ZHANG
;
Lei BAO
Author Information
1. 江苏省苏北人民医院检查预约中心，扬州 225001
- Keywords:
Medical technical examination;
Intelligent appointment;
Coordinated management;
Medical experience;
Multi-campus hospital;
Medical group
- From:
Chinese Journal of Hospital Administration
2024;40(6):438-443
- CountryChina
- Language:Chinese
-
Abstract:
Optimizing the management of medical service appointment is an important measure to enhance the patient′s medical experience and promote the high-quality development of hospitals. In 2022, a tertiary comprehensive hospital in Jiangsu Province focused on the demand for digital appointments, and carried out coordinated management of intelligent appointment for medical examination both inside and outside the hospital, online and offline. By constructing an intelligent examination appointment system, enriching appointment categories, exchanging appointment information, improving supporting services, and establishing appointment supervision mechanisms, this practice provided intelligent, personalized, and precise examination appointment services for patients in multi-campus hospitals and member units of medical group. The average waiting time of patients for CT, MRI, and ultrasound examinations in this hospital decreased from 7.43 h, 8.75 h, and 4.63 h in 2021 to 4.63 h, 4.72 h, and 2.18 h in 2023, respectively, as well as the average satisfaction rate of patients with examination appointments increased from 90.7% to 96.5%. The intelligent examination appointment management had achieved good results, which could provide references for other hospitals to optimize appointment of medical services.
