Exploration of public hospital procurement demand management based on the KANO model
10.3760/cma.j.cn111325-20231114-00295
- VernacularTitle:基于KANO模型的公立医院采购需求管理探索
- Author:
Xiaocheng FENG
1
;
Ligan YANG
;
Jianlong LU
Author Information
1. 复旦大学附属肿瘤医院资产管理办公室 复旦大学上海医学院肿瘤学系，上海 200032
- Keywords:
Hospitals, public;
Procurement demand;
KANO model;
Demand identification;
Demand satisfaction
- From:
Chinese Journal of Hospital Administration
2024;40(5):323-326
- CountryChina
- Language:Chinese
-
Abstract:
In the procurement management of public hospitals, the proposal of procurement demands and the formulation of procurement budgets are completed by different departments, which can easily lead to the generation of ineffective demands. Strengthening procurement demand management has become an important management direction to promote cost reduction and efficiency increase in hospitals. The authors established a procurement demand management mechanism for public hospitals based on the KANO model. The procurement demands of public hospitals were identified according to basic, expected, charismatic, indifference, and reverse types. Then, a demand satisfaction principle that conforms to the hospital resource allocation principle was formulated, and the demand satisfaction process was supervised by establishing a risk sharing mechanism, selecting qualified decision agents, and establishing a process constraint mechanism. A certain hospital has been implementing procurement demand management practices based on this management mechanism since 2022, effectively strengthening the awareness of procurement demand management, improving the efficiency of resource allocation decision-making and the role of demand traction. This can provide reference for the procurement demand management of public hospitals.
