Evaluation of accessibility and quality of diagnosis and treatment services of Internet hospitals in China
10.3760/cma.j.cn111325-20231008-00203
- VernacularTitle:我国互联网医院的可及性与诊疗服务质量评价
- Author:
Wenmin LI
1
;
Yangyujuan WU
;
Zimu HU
;
Zhao TAN
;
Weihui ZHANG
;
Huimin ZHU
;
Zhiwei HUANG
;
Yao CHEN
;
Tingting LI
;
Zilong WANG
;
Yunke BU
Author Information
1. 湖北大学公共管理学院，武汉 430030
- Keywords:
Internet hospital;
Accessibility;
Standardized patients;
Online consultation;
Patients;
Evaluation
- From:
Chinese Journal of Hospital Administration
2024;40(4):286-291
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To evaluate the healthcare accessibility and quality of diagnosis and treatment services of Internet hospitals in China.Methods:One hundred and eighty Internet hospitals in 60 cities were seleted based on the sampling of development levels in the eastern, central and western regions of China. From April to May 2023, standardized patients methodology was applied to evaluate the accessibility(including the number of Internet hospitals, functional settings, online doctor status, the doctor′s attending rate and consultation fees) and diagnosis and treatment service quality(including the diagnosis and treatment services quality, response speed and patient′s evaluation) of Internet hospitals.Results:The average opening rate of Internet hospitals in China was 52.9% (560/1 058), the average online rate of doctors was 64.2% (1 099/1 713), the average doctor′s attending rate was 33.6% (112/333), the average consultation fee was 4.85 yuan, the average score of consultation was 1.92 out of 9, the average score of diagnosis and treatment was 1.12 out of 4, the average score of the response speed was 1.70 out of 3, and patient satisfaction was 2.73 out of 3.Conclusions:The Internet hospital accessibility in China is unevenly developed, and the overall quality of diagnosis and treatment is low. It is recommended to accurately position and optimize the function of Internet hospital, establish the incentive mechanism for online consultation doctors, construct and improve the regulatory system of Internet hospital diagnosis and treatment, so as to improve the accessibility and quality of diagnosis and treatment of Internet hospitals.
