Latent profile analysis of conflict management styles among outpatient nurses
10.3760/cma.j.cn115682-20231214-02605
- VernacularTitle:门诊护士人际冲突处理型态的潜在剖面分析
- Author:
Xiaowen HAO
1
;
Xian CHEN
;
Lihua ZENG
;
Jinfeng WU
;
Cuihua SUN
Author Information
1. 南京医科大学附属南京医院（南京市第一医院）河西院区门诊，南京 210019
- Keywords:
Outpatient department;
Nurses;
Conflict management styles;
Latent profile analysis
- From:
Chinese Journal of Modern Nursing
2024;30(34):4703-4709
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the latent categories of outpatient nurses' conflict management styles and analyze their influencing factors.Methods:A total of 408 outpatient nurses from six hospitals of Jiangsu Province were selected as study participants by convenience sampling. Data were collected using a general information questionnaire, the Rahim Organizational Conflict Inventory Scale, the Nurse Burnout Scale, the Caring Ability Inventory Scale and the Wong and Law Emotional Intelligence Scale. Latent profile analysis was used to classify the conflict management styles of outpatient nurses, and logistic regression analysis was applied to identify the influencing factors of different categories.Results:A total of 408 questionnaires were distributed, and 372 valid responses were received, with an effective response rate of 91.18%. Outpatient nurses' conflict management styles were divided into two categories: the "Integration-Concession Group" and the "Dominance-Avoidance Group." Logistic regression analysis showed that being an only child, receiving interpersonal communication training, nurse burnout, humanistic care ability, and emotional intelligence were significant influencing factors of the latent categories of conflict management styles ( P<0.05) . Conclusions:There is heterogeneity in outpatient nurses' conflict management styles. It is recommended that nursing administrators adopt a comprehensive approach, conduct thorough assessments of nurses' general conditions and personality traits, guide nurses toward adopting positive conflict management methods, and enhance their abilities in problem-solving and conflict resolution. This can improve interpersonal relationships and work efficiency in medical settings, stabilize the outpatient nursing workforce, and improve the overall quality of nursing services.
