Construction of a nursing performance management indicator system for a dental specialty hospital based on the balanced scorecard
10.3760/cma.j.cn115682-20240111-00226
- VernacularTitle:基于平衡计分卡的口腔专科医院护理绩效管理指标体系的构建
- Author:
Ran LYU
1
;
Xiaohui LIU
;
Yuan LI
;
Ping WANG
;
Aiqin LYU
Author Information
1. 山东大学护理与康复学院，济南 250012
- Keywords:
Stomatology;
Hospital;
Nursing performance;
Performance management;
Balanced scorecard;
Delphi method
- From:
Chinese Journal of Modern Nursing
2024;30(16):2195-2200
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To develop a nursing performance management indicator system for a dental specialty hospital based on the balanced scorecard framework.Methods:Utilizing the balanced scorecard as a theoretical framework, the preliminary indicator system was developed through literature analysis and semi-structured interviews. From July to September 2023, two rounds of expert panel inquiries were conducted to select, modify, and refine the indicators, thus establishing the system. The engagement of the experts was indicated by the effective response rate of the questionnaires, the authority of the experts by an expert authority coefficient, and the consensus among expert opinions by Kendall's coefficient of concordance.Results:In the first round, 22 questionnaires were distributed, and 22 were effectively returned, yielding an 100% response rate. In the second round, 22 questionnaires were distributed, and 19 were effectively returned, with an 86% response rate. The authority coefficients for the two rounds were 0.866 and 0.868, respectively, while Kendall's coefficients of concordance were 0.333 and 0.335 ( P<0.01). The final system comprised four primary indicators, 13 secondary indicators, and 38 tertiary indicators. Conclusions:The nursing performance management indicator system for the dental specialty hospital developed in this study is scientifically sound, comprehensive, and reliable. It can be a reference for nursing performance management in dental specialty hospitals.
